Residential Retail Electric Provider Complaint Scorecard
Complaint Rates for March 1, 2008 through August 31, 2008
Rank		REP		Date Licensed		September 2008 Complaint Score(fewer circles indicates lower complaint rate)				Score Last Month
1	Nueces Electric Coop		August 1, 2004		●○○○○		●○○○○
2	Reliant Energy		January 5, 2001		●○○○○		●○○○○
3	WTU Retail		May 30, 2001		●○○○○		●○○○○
4	Champion Energy		September 16, 2004		●○○○○		●○○○○
5	CPL Retail Energy		May 13, 2001		●○○○○		●○○○○
6	Spark Energy		April 22, 2002		●○○○○		●○○○○
7	TXU Energy		January 2, 2001		●●○○○		●●○○○
8	Direct Energy		December 4, 2001		●●○○○		●●○○○
9	Green Mountain Energy		January 29, 2001		●●○○○		●●○○○
10	Gexa Energy		August 2, 2001		●●○○○		●●○○○
11	Gateway Power		January 28, 2004		●●○○○		●○○○○
12	U.S. Energy Savings Corp (Just Energy)		August 14, 2002		●●○○○		●●○○○
13	Stream Energy		January 21, 2005		●●○○○		●●○○○
14	Hudson Energy Services		September 14, 2004		●●○○○		●●●○○
15	Affordable Power		April 25, 2005		●●●○○		●●○○○
16	Ambit Energy		October 28, 2005		●●●○○		●●●○○
17	StarTex Power (Star Electricity)		August 23, 2004		●●●○○		●●●○○
18	Brilliant Energy		July 13, 2007		●●●○○		●●●○○
19	First Choice Power		January 16, 2001		●●●○○		●●●●○
20	Texas Power		March 10, 2003		●●●○○		●●●○○
21	Tara Energy		March 12, 2002		●●●○○		●●●○○
22	Cirro Energy		October 30, 2001		●●●●○		●●●○○
23	Commerce Energy		September 19, 2001		●●●●○		●●●●○
24	MX Energy		May 26, 2005		●●●●○		●●●●○
25	Liberty Power		January 21, 2003		●●●●○		●●●●○
26	Texpo Energy (Y.E.P Energy)		June 13, 2006		●●●●○		●●●●○
27	OnPAC Energy (Pegasus Alliance Corp)		December 2, 2003		●●●●○		●●●●●
28	DPI Energy		October 27, 2006		●●●●○		●●●●●
29	Simple Power (Chain Lakes Power, LLC)		October 22, 2007		●●●●●		●●●●○
30	Dynowatt (Accent Energy)		January 15, 2004		●●●●●		●●●●●
31	Mega Energy		July 25, 2007		●●●●●		●●●●●
32	APNA Energy		August 21, 2006		●●●●●		●●●●●
33	Amigo Energy (Vega Resources)		January 30, 2004		●●●●●		●●●●●
34	Freedom Power		May 6, 2004		●●●●●		●●●●●
LEGEND
●●●●●				Highest Complaint Rate
●●●●○				Higher than Average Rate of Complaints
●●●○○				Average Complaint Rate
●●○○○				Lower than Average Rate of Complaints
●○○○○				Lowest Complaint Rate
Disclaimer: REPs are scored into five groupings of approximately equal size based on a 6-month rolling average of complaint rates per 1,000 customer relative to other companies. Signficant changes in the complaint score may occur from month-to-month or smaller EPs based on only a few complaints. This complaint score card should be viewed as only one measure of the customer service provided by REPs.Please note the complaint score is based on a rolling 6-month average of the total number of informal complaints investigated, irrespective of whether or not the company was determined to be at fault or adequately resolved the customer's complaint. In many cases, the PUC's informal complaint process adequately addresses the customer complaints with quick resolution by the REP. You may wish to also review other resources regarding a REP's customer service such as your local Better Business Bureau.